My domain doesn't work

Still "waiting for DNS"

• Check the record at your provider: type CNAME, the exact name (often www) and target shown in Settings > Your domain. No typos, no extra dot or domain added by your provider.
• Remove other records with the same name (an old A or AAAA record for www).
• A root domain (without www) needs ALIAS / ANAME / CNAME flattening. Not supported? Connect www instead and forward the root to it.
• DNS changes can take up to a day. The tab keeps checking by itself.
• Don't change your MX records: they are for your email, not your website.

"Security certificate" takes long

After DNS is found, the certificate usually follows within an hour. If there is a TXT record to confirm ownership, add it. The tab shows the last message from the certificate provider.

My old website still shows on some devices

Phones and networks remember old DNS answers for a while (the "TTL"). It sorts itself out within hours to a day.

Still stuck after a day? Contact us with your domain name.