Emails and what visitors see
The email check, confirmation, reminders, the manage link, the waiting list and your own texts.
The email check (recommended)
Every booking is confirmed by email: visitors click one link to prove the address is theirs. That keeps bots and fake bookings out of your calendar, so your slots stay free for real customers. The place is held for 30 minutes meanwhile; without a click it is freed. Visitors see: "Almost done: we sent a link to your address..." with Send again and Wrong address?.
Turn it off under Settings > Rules and confirmation if you really need to.
Emails visitors get
| When | |
|---|---|
| Confirm your booking | With the email check on. |
| Your booking is confirmed | Automatic offers, or when you accept. With a calendar file (.ics). |
| We received your request | Offers you confirm yourself. |
| Declined, cancelled, moved | When you (or they) change it. |
| Reminder | ... hours before (24 by default; can be off). |
| Request expired | When you didn't answer in time. |
| Waiting list / a place came free | For full slots, days, periods and events. |
Emails are in your site's language (English, Dutch, French or German), carry your name and colour, and replies go to you.
The manage link
Every email has a personal link to the visitor's booking: see it, add it to their calendar, cancel it or move it (appointments and slots) within your rules.
Your own texts
Under Settings > Booking form and emails:
- Extra text in the confirmation and in the reminder ("Parking behind the building", "Bring indoor shoes").
- New bookings go to: where your notifications go (your account's address by default).
- Daily overview: tomorrow's bookings in your mailbox at 18:00.
- The booking form: phone number required, optional or not asked, a message box, your privacy page, and terms to accept (each a required checkbox, with words in [brackets] as the link).